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Lost access to a Mac with your license

Can't remove TapNoise from a Mac you no longer have? Email support with your order details and we'll free its seat so you can activate the key.

Updated

Each key works on up to two Macs. If you’ve lost, sold or broken a Mac that still has your key, you can’t click Remove from this Mac on it. Then a new activation fails with This key is already on as many Macs as it allows.

Ask us to free the seat

Email support@tapnoise.com with:

  • The email address you bought with.
  • The order number from Dodo’s receipt.

Please don’t send your full license key.

After it’s freed

Activate the key on the Mac you’re using. The steps are in how to activate your license.

Still stuck?

Email support@tapnoise.com with your macOS version and TapNoise’s status line, or see Support for what to include. All help articles